We look forward to serving you at New Horizons Healthcare
New Horizons Healthcare provides affordable, high-quality, compassionate health care to all members of the Roanoke community, regardless of one’s ability to pay. As a “patient-centered health care home,” we provide a comprehensive range of services for optimal health outcomes. Our main Melrose location is the hub, offering the following:
- Medical clinic with lab services
- Behavioral health clinic, offering assessment and treatment
- Dental clinic
- Pharmacy
- Chronic disease management
- Care coordination
- Specialty care referral
- Patient education and community health promotion
Financial assistance
New Horizons Healthcare is a community health center serving those with and without health insurance. It is not, however, a free clinic. All of our patients are expected to pay a portion of the care they receive.
For those who are uninsured or under-insured, we offer a sliding-fee scale based on household income and family size. Our pharmacy also offers medication assistance.
Even if you have insurance, you may qualify to be on our sliding scale if your family income is less than 200% of the Federal Poverty Level.
How to become a New Horizons Healthcare patient
If You Have Health Insurance:
Make an appointment by calling (540) 362-0360 and select the desired options. Press 1 for medical or behavioral health or press 2 for dental health care.
If You DO NOT Have Insurance:
Call (540) 362-0360. Press 1 and press 1 again to talk with an eligibility coordinator, who will make an appointment with you to determine the sliding fee for which you are qualified.
Before Your Eligibility Appointment
1) Please complete an eligibility application:
- New Pediatric Patient Packet 2022 (Spanish Pediatric Packet 2022)
- New Adult Patient Packet 2024 (Spanish Adult Packet 2022)
2) Be sure to bring the completed eligibility packet along with these documents to your eligibility appointment:
- Total wages for past 30 days
- Copy of your most recent Federal Income Tax Return or a completed Federal 4506T (Verification of Non-Filing). Our office will provide this form if needed.
- Check stubs or statements showing income from Social Security, disability, retirement or veteran’s benefits, Temporary Assistance to Needy Families, rental assistance, child support and/or rental income.
- If you do not have an income from any of the sources above, please complete the Housing and Support Verification Form to help us verify your current living circumstances to establish eligibility
- Driver’s license or other photo ID.
- Your completed patient health history form.
- Your insurance card if you have insurance.
Review our Notice of Privacy Practices Here: